clickUP Helpsite
Get help for free! ;-)
Brought to you by The Department for Education Innovation
Last Updated:
NEW clickUP Training
Please view the NEW clickUPtraining dates on: http://www.click.up.ac.za/new
WELCOME
IF you are a STUDENT please go here: http://www.click.up.ac.za/students
GETTING STARTED - SEVEN STEPS
| Step 1 - Apply for access | (click to open / close) |
| Step 2 - Library References | (click to open / close) |
Decide if you need an Library Reference page or not. Click here for an example of an Library page.
Remember that each year you must re-apply for copyright clearence on your referenced materials. See an explanation of the process between the Lecturer, Instructional designer and Information Specialist.
If you do require such a page, please send the study guide (which contains the references) to the Library Specialist for your Department.
| Step 3 - Prepare content | (click to open / close) |
During this phase, plan your content. What do I want to make available to the students?
Once you have prepared your content, you are ready to start putting the content on the server. Please refer to the explanation of the File Manager to understand why you need to take the content from your computer to the server.
| Step 4 - Look and feel / templates in the clickUP system | (click to open / close) |
Once you have requested your new module/s to be created (Step 1), login via Lecturers Online (LOL) and click on the code of your clickUP module. What you will see displayed in your clickUP module is the structure and 'look and feel' of your faculty template..
If you do not want that "look and feel", please contact your Instructional Designer (ID) to assist you in the process of creating a new look / feel. (If you do not know who your ID is, please find out from e-support@up.ac.za - supply your Department name.)
You can also refer to the Course Content help files in clickUP, fact sheet and FAQ's on this help site, which will give you step-by-step instructions on how to change the header, footer, colours, etc of a module based on a template. Once the look and feel has been finalised, you can start working with the content.
| Step 5 - Upload files | (click to open / close) |
To make information available to your students via the clickUP system, you need to copy your content from your personal computer to the clickUP server.
For step-by-step instructions on how to copy the files from your computer to the clickUP system, use the following information:
| Step 6 - Display content | (click to open / close) |
Although the content is now on the server, it is not yet readable to the students. The Course Content Homepage is the heart of the clickUP module. Use the following guidelines to organise the Course Content Homepage:
| Step 7 - Manage your module | (click to open / close) |
Remember to request e-support@up.ac.za to open your modules for students (this can also be done in Lecturers Online by clicking on Closed next to the module code!! )
Setup your personal profile and other settings
I want to send an urgent note to the students that the venue has changed - use the Announcement tool
I want to send a message to one or more individual students - use the Mail tool
I want to send a message to every student registered for this module - use the Discussion tool
I want the students to submit their assignments electronically - refer to the Assignment tool help
I want to add marks - refer to the Grade book help
I want to integrate Group Wise / Outlook with the Calendar in the clickUP system - this is UNFORTUNATELY not possible. But the Calendar tool allows you to remind students of specific activities or actions that they should take on a specific day.
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FREQUENTLY ASKED QUESTIONS (FAQ) FOR DESIGNERS: TUTORIALS & INTRODUCTION
| Tutorials & Introduction | (click to open / close) |
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| Library References | (click to open / close) |
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| Announcements | (click to open / close) |
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| Assessments | (click to open / close) |
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| Assignments | (click to open / close) |
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| Calendar | (click to open / close) |
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| Chat | (click to open / close) |
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| Course Content Homepage | (click to open / close) |
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| Discussions | (click to open / close) |
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| File Manager | (click to open / close) |
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| Grade book | (click to open / close) |
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| Groups | (click to open / close) |
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| Instructor Tools | (click to open / close) |
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| Learning Module | (click to open / close) |
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| Release Criteria | (click to open / close) |
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FACT SHEETS
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| clickUP Topics | Designer | Instructor | Process | Fact sheet | Planning sheet | Movies / Extras |
| Announcements | ||||||
| Assessments | - View Assessment Videos | |||||
| Assessment Manager | ||||||
| Assignment Drop box |
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| Assignments | ||||||
| Backups | ||||||
| Calendar | ||||||
| Chat and Whiteboard | ||||||
| Customise your course | ||||||
| Discussions | ||||||
| File Manager | - Layout & navigate |
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| Upload files | ||||||
| Grade Book | ||||||
| Grading Discussions | ||||||
| Grading Forms | - Grading Form Demos | |||||
| Group Manager | - Group Manager Demo | |||||
| HTML editor | ||||||
| Instructor tools | ||||||
| Journals and Blogs | ||||||
| Learning Modules | - Create a Learning Module |
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| Local Content | - Adding a single file |
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| Manage Course | ||||||
| Media Library | ||||||
| My clickUP (My Settings) |
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| Notes | ||||||
| Quizzes | ||||||
| Roster | ||||||
| SCORM | ||||||
| Selective Release | ||||||
| Self Testing | ||||||
| Surveys | ||||||
| Syllabus | ||||||
| Tracking | ||||||
| Turnitin Assignments (Updated 2 March 2011) |
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| Uploading Files | ||||||
| Web Links | ||||||
| Who’s online |
NEW clickUP Training
Please view the NEW clickUP training dates on: http://www.click.up.ac.za/new
TRAINING COURSES
| Formal training in using the NEW clickUP system | (click to open / close) |
Read more about the clickUP Workshops
- Afrikaans - View PDF or Flash Website
- English - View PDF or Flash Website
Please refer to the Schedule ( 2011_new_clickUP_training_program.pdf ) for the dates of these courses.
Limited Space! Please download the registration form (.pdf) and email to upstafftraining.ce@up.ac.za or
fax: 0865 821 130
| Just-in-Time (JIT) or customised training | (click to open / close) |
Lecturers may contact the e-support@up.ac.za office to request just-in-time training, either over the phone or at their desks. Describe your problem and request just-in-time assistance.
Departments may request customised versions of the standardised training courses. These can be in the form of information sessions, or hands-on computer sessions, either in the academic department, or at the Department for Education Innovation. Dates, times and venues need to be negotiated with either the education consultant or project manager for your faculty.
| Facilitation of e-learning (FeL) course | (click to open / close) |
This course focuses on how to optimise facilitation of e-learning in the online environment and how to practically apply e-learning in the particular UP environment. Lecturers learn how to create pedagogically sound online activities and to manage, facilitate and encourage student interaction and participation. They also experience what it is like to be a student in the online environment and what is involved in using the various tools available. Although it is an optional course, for which the clickUP Basic is a prerequisite, EI recommends that all lecturers attend this course. The FeL course encompasses a pre-course online week, four half days face-to-face, and four weeks post-course online. There are two compulsory assignments which, if completed successfully, will earn you a completion certificate.
Bookings are essential! The FeL course is a UP priority course administered by CE@UP. You may book a place through through Ans Jansen or on telephone +27 12 420 4178. Please supply your contact details, Department, Faculty, personnel number and ID number (for purposes of the Skills Development Act).
| Training Venues | (click to open / close) |
Main
campus
Maroon
lab (IT building) or Department for Education Innovation, 3-70 IT building
Health Sciences campus
BMW building, Dental campus.
Onderstepoort
Computer lab, Arnold Taylor building.
LECTURER RESOURCES
| Studyguides and preparing your content | (click to open / close) |
| File Manager Explanation | (click to open / close) |
The process of getting content onto the server can be compared to the retail business:
A person makes the clothes. The completed items are distributed to a warehouse or a branch. The clothes is then put on display from where clients can buy the clothes. If there are problems with the clothes (either it is old fashioned or it has a defect), it is send back for repairs. The same happens in the clickUP environment. The lecturer prepares the content and activities. The content is uploaded with the Get Files function to the server ( warehouse = repository for shared content or a branch = class files). The content is then put on display (on the Course Content Homepage) from where students can use the content. If the content needs to be updated, it is downloaded to the lecturers computer where the process starts all over again. Click on the image for a bigger picture. |
| PowerPoint Templates | (click to open / close) |
| Optimizing PowerPoint & Images | (click to open / close) |
** The PowerPoint files are available in an Impatica format therefore you will be able to view the PPT but will not be able to print, copy or change the PPT. After you have installed the player and you click on the icon under the PowerPoint column, the Impatica file will run. In order to see the animations built into the PPT, you have to click inside the PPT. There is also a menu available which will enable you to pause the PPT or to go to the next slide or back to the previous slide. For more information on the menu, click here. If the PPT slide shows do not want to display, you need to install the Java Virtual Machine software. |
| Assessments in clickUP | (click to open / close) |
| Self-paced clickUP training material | (click to open / close) |
This content is only available to UP Staff members. If you are a UP Staff member click on the icons to open the PDF files:
| Topics | Designer | Instructor |
| Good Teaching Principles | ||
| Getting started | ||
| Announcements | ||
| Assessments | ||
| Assessment Manager | ||
| Assignment Drop box | ||
| Assignments | ||
| Calendar | ||
| Chat and Whiteboard | ||
| Customise your course | ||
| Discussions | ||
| File Manager | ||
| Upload files | ||
| Grade Book | ||
| Grading Forms | ||
| Group Manager | ||
| HTML editor | ||
| Instructor tools | ||
| Journals and Blogs | ||
| Learning Modules | ||
| Local Content | ||
| Manage Course | ||
| Media Library | ||
| My clickUP (My Settings) |
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| Notes | ||
| Quizzes | ||
| Roster | ||
| RSS Feeds | ||
| SCORM | ||
| Selective Release | ||
| Self Testing | ||
| Surveys | ||
| Syllabus | ||
| Tracking | ||
| Web Links | ||
| Who’s online |
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STUDENT RESOURCES
| Topics | Detailed Handouts | |
| Student Handout: SOS and clickUP | (1.86 MB) | |
| Letter to employers to install Java | (25 KB) | |
| Turnitin for Students | (506 KB) | |
| Cute PDF fact sheet | (105 KB) | |
| How to reduce file size for assignments | (403 KB) | |
| Topics | Detailed Handouts | |
| Announcements | (214 KB) | |
| Assessments | (1.16 MB) | |
| Assignments | (1.33 MB) | |
| Calendar | (1.09 MB) | |
| Chat and Whiteboard | (733 KB) | |
| Discussions | (1.63 MB) | |
| HTML editor | (1.11 MB) | |
| Learning Modules | (882 KB) | |
| Local Content | (181 KB) | |
| (1.86 MB) | ||
| Media Library | (366 KB) | |
| My clickUP | (1.18 MB) | |
| My Grades | (215 KB) | |
| My Progress | (476 KB) | |
| Navigation in system | (509 KB) | |
| Notes | (636 KB) | |
| SCORM | (184 KB) | |
| Search | (305 KB) | |
| Syllabus | (241 KB) | |
| Web Links | (248 KB) | |
| Who’s online | (436 KB) | |
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DOWNLOADS
| Sun Java | (click to open / close) |
Before using the clickUP system (clickUP), make sure that you are using a supported browser and that your browser settings are correct.
Visit the clickUP Browser Check OR follow the instructions below:
Install Sun Java client:
| CutePDF | (click to open / close) |
What is CutePDF?
Portable Document Format (PDF) is the de facto standard for the secure and reliable distribution and exchange of electronic documents and forms around the world.
CutePDF Writer (formerly CutePDF Printer) is the free version of commercial PDF creation software. CutePDF Writer installs itself as a printer subsystem. This enables virtually any Windows applications (must be able to print) to create professional quality PDF documents - with just a push of a button!
FREE for personal and commercial use!
Installation Requirements
Supports Microsoft Windows 98/ME/2000/XP/2003/Vista.
Requires PS2PDF converter such as Ghostscript (recommended).
Install CutePDF:
| Irfanview | (click to open / close) |
One of the most popular viewers worldwide!
IrfanView is a free product that lets you view, convert, resize, sharpen, and do a huge list of things with graphic files. The program is simple for beginners and powerful for professionals. Use this program to make your graphic's file size smaller for uploading to the web.
| Podcasts (Audacity) | (click to open / close) |
Audacity® is free, open source software for recording and editing sounds. It is available for Mac OS X, Microsoft Windows, GNU/Linux, and other operating systems.
| Adobe Acrobat Reader 9.3 | (click to open / close) |
| Open Office 2007 files in Office 2003 ( File Format Convertors) | (click to open / close) |
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SURVEY RESULTS
| Results of student surveys | Semester 1 |
Semester 2 |
| 2008 |
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| 2007 |
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CONTACT US
Hatfield Campus
Medical Campus
Onderstepoort Campus
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